We are making some changes to our contact phone numbers this week, with GDPR coming in tomorrow we have been reviewing the providers we work with.
The company who were providing our international phone numbers previously have unfortunately been fairly reluctant to provide us with information on their plans to comply with GDPR. Due to this we have stopped using them for our international numbers.
As part of this change we have also decided to drop our Australian phone number. The main reason for this is due to the low call volume and high missed call rate, it’s something we have been considering for a while and due to us updating our USA phone number across our websites we decided to take down our Australian number from the websites.
The reason for the high missed call rate is purely down to the time difference between our team and Australia. Some of our websites state either the opening times of our phone lines (8.30am to 5pm BST). As you can see below the time difference between the UK and Australia means that mostly during office hours in Australia our offices in the UK are shut.
Provided by WorldTimeBuddy.com
Updated List of Contact Numbers for WOW Media:
UK – +44(0)1636 612598 (remains unchanged)
USA – +1-646-343-9822
Australia – No longer available instead users should call our UK or USA number.
If you have any questions about this change please don’t hesitate to contact our team.